FAQ

If the order quantity is small, no deposit is required. For large quantities, a 50% deposit can be paid in advance, and the remaining balance should be settled before shipment.

Our bags are made from sustainable materials, like non-woven polypropylene, organic cotton, jute, and biodegradable PLA. These materials are reusable, durable, and help reduce plastic pollution.

The design dimensions have been sent over. If possible, we will notify you.

We are a professional manufacturer with 16 years of production experience.

Once your goods are shipped, we will provide a tracking number and shipping details so you can monitor the delivery progress.

We offer several printing options including silkscreen printing, heat transfer (ideal for multi-color), and digital printing (great for photos and gradients).

We produce pp woven bags, non-woven bags, cotton canvas bags, paper bags, jute bags, etc. For more detailed information, please contact us.

Our standard sizes include the standard (35x40cm) and the large (38x45cm). We can also customize other sizes according to your requirements.

With proper care, our reusable bags can last for over 100 uses or 1 - 2 years depending on the material and usage frequency.

Yes, we offer side and bottom gusset options to increase the bag's capacity and improve structure.

Cotton bags and canvas bags can be washed in a cold water machine. Non-woven bags should be wiped by hand to avoid damage.

We can include eco-labels, recycling symbols, or QR codes on your bags to showcase sustainability credentials.

We offer sea freight, air freight, and express courier services (like DHL, FedEx, UPS), depending on your timeline and budget.
We offer sea freight, air freight, and express courier services (like DHL, FedEx, UPS), depending on your timeline and budget.

As a custom manufacturer, we usually don’t offer returns on personalized products unless there is a quality issue caused by our production. Please FEEL FREE to contact us if there is any questions.

Shipping time varies by region: - Express: 3 - 7 days - Air freight: 7 - 15 days - Sea freight: 20 - 40 days

We have a comprehensive quality control process, including material inspections, in-line checks, and final product inspections to ensure high standards and consistency.

The production delivery time is usually 10 - 20 working days after design confirmation and deposit receipt. The exact time depends on the order quantity and bag style. You can contact us at any time during the production process.

3 to 4 days. The complex project will be completed within 7 days. The exact time will depend on the order details and does not include the shipping time.

Our minimum order quantity varies depending on the material and style. For cotton bags, it's 100 pieces or more; for paper bags, it's generally 500 pieces or more.

We accept AI, CDR, PDF, PSD, etc. Vector files are preferred for best print quality.

We accept T/T (bank transfer), PayPal, Western Union, and Online Trade Assurance. Other methods can be discussed if needed.

Yes. We offer free stock samples, and custom samples can be made for a small fee which will be refunded upon bulk order confirmation.

We have a dedicated customer service team available via phone, email, and online chat. We also provide regular updates throughout the order process.